The Future of the Public Service (regulations and regulatory Behaviors)

Hidden agenda:  Privately held goals and priorities.

Interventionist:  External consultant brought in to reveal dysfunctional patterns of behavior and to try to develop more effective working relationships.

Nominal Group:  Face-to-Face meeting that allows only limited interaction among participants.

Parity Principle:  Idea that an individual should have equal amounts of authority and responsibility.

Risk shift:  Difference in the daringness of decisions group members make as a group compared to the average risk of the same decision if each member made it alone.

Two-factor theory- Model of motivation involving two variables:  job satisfaction and job dissatisfaction.